Last updated: 27 October 2026

Mahers Model Makers Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit our website at www.mahers.co.uk;

• Contact us by telephone, email, social media or through our website;

• Request a quotation;

• Become a client, supplier or business contact;

• Provide information in connection with a project;

• Subscribe to or receive marketing communications from us; or

• Otherwise interact with Mahers Model Makers Ltd.

1. Who we are

Mahers Model Makers Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Company name: Mahers Model Makers Ltd
Company number: 12401454
Trading address: Unit 2, Longs Corner Farm, Bethersden, Kent, TN26 3HD
Registered office: 3 Church Cottages, High Street, Biddenden, Ashford, England, TN27 8AJ
Email: hello@mahers.co.uk
Telephone: 07814 892424
Website: www.mahers.co.uk

References to “Mahers”, “we”, “us” and “our” mean Mahers Model Makers Ltd.

2. The information we collect

Depending on how you interact with us, we may collect the following information.

Identity and contact information

This may include:

• Your name;

• Job title;

• Employer or organisation;

• Business or postal address;

• Email address;

• Telephone number; and

• Social-media contact details.

Enquiry and project information

This may include:

• Information entered into our website contact form;

• Project enquiries, briefs and specifications;

• Drawings, plans, CAD files, photographs, visualisations and reference material;

• Information about project locations, delivery destinations and installation sites;

• Correspondence, meeting notes and instructions;

• Records of project changes and approvals; and

• Names and contact details of architects, designers, consultants, contractors, site personnel and other project participants.

Project files may occasionally contain personal information included by a client or another project participant. Clients should avoid including unnecessary personal information in project material.

Commercial and financial information

This may include:

• Quotations, purchase orders and contracts;

• Invoices and payment records;

• Bank or payment information shown on transaction records;

• VAT and tax information;

• Credit or account information;

• Delivery and installation charges; and

• Records of amounts paid or owed.

We do not normally receive or retain complete payment-card details. Payments made through a bank, card processor or other payment provider are handled by that provider under its own privacy terms.

Technical and website information

When you use our website, we or our website providers may collect:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Time zone and approximate location;

• Pages viewed;

• Referring website;

• Date and time of visits;

• Website interactions;

• Cookie identifiers;

• Consent preferences; and

• Security and diagnostic information.

More information is provided in our Cookie Policy.

Marketing and communications information

This may include:

• Your communication preferences;

• Records of newsletters or marketing messages sent to you;

• Whether you have opened or interacted with a message;

• Your response to our communications; and

• Any request to unsubscribe or object to marketing.

Photographs, video and project publicity

We may hold:

• Photographs and video of models and completed work;

• Images taken during manufacture, delivery or installation;

• Client-supplied images; and

• Information identifying the client, architect, designer or project.

We will respect contractual confidentiality, non-disclosure agreements and any agreed restrictions concerning publicity or photography.

Supplier and contractor information

This may include:

• Contact information;

• Quotations and purchase orders;

• Insurance or competency records;

• Delivery information;

• Payment details; and

• Records needed to manage the working relationship.

3. How we collect information

We may collect personal information:

• Directly from you;

• Through the website contact form;

• Through email, telephone or social media;

• During meetings, quotations, projects and installations;

• From your employer, colleague, architect, designer, consultant or contractor;

• From publicly available business websites and professional directories;

• From Companies House or similar public records;

• From referrals and introductions;

• From suppliers and delivery providers;

• Automatically through cookies and website technologies; and

• From Wix and other companies that help operate our website and business.

If you provide personal information relating to another person, you should ensure that you are entitled to provide it to us.

4. How and why we use personal information

UK data-protection law requires us to have a lawful basis for using personal information.

Responding to enquiries and preparing quotations

We use information to:

• Respond to enquiries;

• Discuss potential projects;

• Assess drawings and other project material;

• Arrange meetings or site visits; and

• Prepare estimates and quotations.

Our lawful bases are taking steps at your request before entering a contract and our legitimate interest in responding to genuine business enquiries.

Providing our services

We use information to:

• Plan, design and manufacture models and components;

• Communicate with clients and project teams;

• Obtain approvals;

• Manage project changes;

• Purchase materials or subcontracted services;

• Arrange delivery and installation;

• Provide progress reports;

• Deal with defects, repairs or aftercare; and

• Fulfil contractual obligations.

Our lawful basis is performance of a contract or taking steps before entering a contract.

Accounts and administration

We use information to:

• Issue quotations, purchase orders and invoices;

• Receive and record payments;

• Maintain accounting and tax records;

• Recover money owed;

• Manage suppliers and contractors; and

• Maintain business records.

Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interest in administering the business and recovering debts.

Managing our website and security

We may use information to:

• Operate and maintain the website;

• Remember cookie choices;

• Diagnose technical problems;

• Prevent fraud, misuse and malicious activity;

• Maintain website and information security; and

• Produce aggregated information about website performance.

Our lawful bases are our legitimate interests in operating a secure and effective website, consent where required, and compliance with legal obligations.

Improving our services

We may use appropriately limited information to:

• Understand how people use our website;

• Assess the effectiveness of our portfolio and marketing;

• Improve our services and website; and

• Develop our business.

Where analytics or similar non-essential technologies require consent, they will only be used in accordance with the choices made through our cookie controls.

Marketing and business development

We may use business contact information to:

• Keep in touch with existing and prospective business clients;

• Send relevant information about our services or recent work;

• Follow up a previous enquiry;

• Contact organisations where our services may reasonably be relevant; and

• Maintain professional business relationships.

Depending on the circumstances, we rely on consent or our legitimate interest in promoting our services to relevant professional and corporate contacts.

We will comply with applicable electronic-marketing rules. You can object to direct marketing or unsubscribe at any time by contacting hello@mahers.co.uk or using any unsubscribe option provided.

We will not sell your personal information.

Project photographs and portfolio material

Subject to confidentiality obligations and any agreed client restrictions, we may use photographs of our work to:

• Maintain our portfolio;

• Display work on our website;

• Enter industry awards or directories;

• Create printed promotional material; and

• Publish business-related posts on social media.

We rely on consent, contractual permission or our legitimate interest in demonstrating our work, depending on the circumstances.

We will not knowingly publish confidential project material, personal information or restricted images contrary to an agreement or non-disclosure obligation.

Legal claims and compliance

We may use information to:

• Obtain professional advice;

• Establish, exercise or defend legal claims;

• Respond to lawful requests;

• Enforce our agreements; and

• Meet regulatory, tax, accounting and legal requirements.

Our lawful bases are compliance with legal obligations and our legitimate interests in protecting the business and its legal rights.

5. Legitimate interests

Where we rely on legitimate interests, those interests may include:

• Responding to business enquiries;

• Managing client and supplier relationships;

• Promoting relevant business services;

• Operating and improving the website;

• Preventing fraud and maintaining security;

• Recovering money owed;

• Protecting our work and intellectual property; and

• Establishing or defending legal claims.

We consider whether the processing is necessary and whether your rights and interests override our interests. You may object to processing based on legitimate interests as explained below.

6. Who we share information with

Where necessary, we may share information with:

• Our employees and authorised personnel;

• Accountants, bookkeepers, insurers, solicitors and professional advisers;

• Banks and payment providers;

• IT, email, cloud-storage and backup providers;

• Website-hosting, website-development and analytics providers;

• Wix, which provides our website platform and related services;

• Microsoft, where its email, storage or business services are used;

• Couriers, hauliers and delivery companies;

• Installers, fabricators and specialist subcontractors;

• Material suppliers;

• Architects, designers, consultants, contractors and other members of a project team;

• Debt-recovery and credit-reference providers where appropriate;

• Government bodies, regulators, law-enforcement agencies or courts where legally required;

• A prospective buyer, investor or professional adviser in connection with a sale or restructuring of the business; and

• Other organisations where you have asked or authorised us to share information.

We only share information reasonably necessary for the relevant purpose. Service providers acting on our behalf are expected to protect the information and use it only in accordance with our instructions and applicable law.

7. International transfers

Some organisations that provide website, cloud, email, analytics or communications services may store or access information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate safeguard is in place. Depending on the destination and provider, this may include:

• A UK adequacy regulation;

• The UK International Data Transfer Agreement;

• The UK Addendum to the EU Standard Contractual Clauses; or

• Another legally recognised transfer mechanism.

You can contact us if you require further information about the safeguards applying to a particular transfer.

8. How long we retain information

We retain personal information only for as long as reasonably necessary. Our usual retention periods are:

• General enquiries that do not become projects: normally up to two years after the last meaningful contact;

• Quotations and project records: normally seven years after completion or termination of the project;

• Contracts, invoices, payment and tax records: normally at least six years after the end of the relevant accounting period, or longer where legally required;

• Client and supplier correspondence: normally up to seven years after the relationship ends;

• CAD files, drawings and production information: for as long as reasonably needed for manufacture, aftercare, repeat work, legal obligations or the protection of our rights, subject to contractual confidentiality requirements;

• Marketing information: until you unsubscribe or object, or until we determine that the information is no longer current or useful;

• Website security and diagnostic records: normally no longer than 12 months unless needed to investigate a security incident;

• Project photography: while it remains relevant to our legitimate business portfolio, unless an agreement requires earlier removal; and

• Cookie information: for the periods stated in our Cookie Policy or cookie-management tool.

We may retain information for longer where necessary for a dispute, insurance matter, legal claim, regulatory requirement or contractual obligation.

9. Information security

We use reasonable organisational and technical measures intended to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Destruction;

• Alteration;

• Unauthorised disclosure; and

• Misuse.

These measures may include access controls, passwords, device security, backups, staff procedures and the use of reputable service providers.

No website, email system or method of electronic storage can be guaranteed to be completely secure. You should avoid sending especially sensitive information through an ordinary website form or unencrypted email unless necessary and appropriately protected.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for confirmation that we process your personal information;

• Request a copy of your personal information;

• Ask us to correct inaccurate or incomplete information;

• Ask us to delete personal information;

• Ask us to restrict how information is used;

• Object to processing based on legitimate interests;

• Object at any time to direct marketing;

• Request the transfer of information in a portable format;

• Withdraw consent where processing is based on consent; and

• Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions.

We may need to confirm your identity before responding. We normally respond within one month, although the law allows additional time in certain complex cases.

To exercise a right, contact:

Email: hello@mahers.co.uk
Address: Mahers Model Makers Ltd, Unit 2, Longs Corner Farm, Bethersden, Kent, TN26 3HD

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

11. Complaints

Please contact us first if you have a concern about how we have used your personal information. We will try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

Telephone: 0303 123 1113
Website: www.ico.org.uk

12. Cookies

Our website uses cookies and similar technologies. Some are necessary for security and basic operation. Other technologies, such as analytics or marketing tools, may require your consent.

Please read our Cookie Policy for more information and use the website’s cookie controls to manage your preferences.

13. Third-party websites and social media

Our website may link to websites or social-media services operated by other organisations.

We do not control those services and are not responsible for their privacy practices. You should read the privacy notice of the relevant third party before providing information to it.

14. Children

Our website and services are intended for businesses and professional clients and are not directed at children.

We do not knowingly collect personal information from children through the website. If you believe a child has provided information to us, please contact us.

15. Automated decision-making

We do not use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, suppliers, website or legal obligations.

The latest version will be published on this page with its updated date. Material changes may also be communicated by another appropriate method.

17. Contact us

Questions concerning this Privacy Policy or our use of personal information should be sent to:

Mahers Model Makers Ltd
Unit 2, Longs Corner Farm
Bethersden
Kent
TN26 3HD 

Email: hello@mahers.co.uk
Telephone: 07814 892424